Transport Software Support That Answers at Night
Trucks load at midnight and drivers call at 3 am. So our support runs on transport hours, not office hours — call, WhatsApp or raise a ticket with a screenshot any time, any day.
It is 11:40 at night. The truck is loaded, the driver is standing at the gate, and the bilty will not print. The party's office opens at nine in the morning — but the truck leaves now.
Every transporter has had this night. And it is exactly the hour when most software is closed.
Transport does not run on office hours
Look at when the work actually happens in a transport office:
Now look at when ordinary software support works: Monday to Saturday, ten to six, reply in one or two working days.
The two do not meet. And that gap is not a small thing — a bilty that will not print at midnight can hold a truck for a whole night. That night costs more than a year of software.
What our support actually means
Call us, any time. The number is inside the app, on the Help & Support page. Somebody picks up.
WhatsApp us. Send a screenshot or a short clip of what is happening — for transport work this is faster than explaining it in words.
Raise a ticket from inside the app — and it goes straight to the developer. Help & Support → write what happened, pick the subject, set the priority, and attach up to four screenshots or a short screen video. You watch the ticket move from Open → In progress → Resolved, and the reply comes back on the same page.
That last bit is the part that matters. There is no call centre in between, no agent reading a script who then "forwards it to the technical team". The person who reads your ticket is the person who writes the software. If it is a bug, it gets fixed at the source — often the same day.
In Hindi. You do not have to write in English or fight with an English-only chatbot. Speak the way you speak in your office.
Help videos in the app — for the things people ask most: making a bilty, entering a payment, closing a trip. Watch one and you do not need to call at all.
What we honestly do at night, and what we do not
We would rather tell you this straight than promise everything:
At night, we do things that stop your work today — cannot log in, bilty or print not working, a payment or a trip that will not save, a party's balance showing wrong, a WhatsApp link not opening.
In the day we do the rest — a new feature, a design change, cleaning up old data, a report that needs checking. These need care and testing, not a sleepy fix at 2 am.
That is the honest line, and it is the line that keeps your data safe. Anyone who promises to change accounts at 3 am is promising something you should not want.
Why most software cannot do this
It is not that they do not care. It is how they are built:
- A big company's support is a call centre, and a call centre has shifts and a script
- The people who answer often cannot change anything — they can only raise a ticket for someone else
- The transport business is not their only business, so a transporter's midnight is one of many
We are small on purpose. The person who answers your call knows the software, knows your account, and can fix it the same day. That is the whole advantage — and it is one a big company cannot copy easily.
A fix that took one day, not one quarter
A customer told us their lorry memo printed the wrong party name in one column. We looked at it the same evening, changed it, tested it, and it was live the next morning — with their Marathi memo intact.
That is the part nobody sees in a feature list: how fast a problem becomes a fix. Ask any software company how long that takes. The answer tells you more than a demo does.
Questions transporters ask
Is there really someone at night?
Yes, for the things that stop your work. A new feature or a report change will be done in the day.
Do I have to pay extra for support?
No. Support is part of the plan. There is no "premium support" price.
Can you see my data?
Only to fix the problem you reported, and only when you ask us to. You can take your own backup of everything any time from Settings → My Backup.
My staff is not good with computers. Will you help them?
Yes. Call us with them on the line, or send a screenshot. Most things are done in five minutes.
What if the problem is a bug in the software?
Then it is ours to fix, and we do not charge for it. Every fix is tested and applied with a way to undo it, so your work is never at risk.
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Software is easy to demo. Support is what you live with.
See TransportMaster — and call us before you buy. How the call goes will tell you the rest.
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