Support and help
If something is wrong, talk to us directly — the number and email are below.
How quickly you hear back
- Phone and WhatsApp — straight away during working hours
- Email — within one working day
- Site down or unable to sign in — immediately, including on holidays. Please call
What to have ready when you contact us
Your registered mobile number, and a screenshot if something is failing. That usually lets us identify the problem straight away.
What we can help with
- Setting up your account — company details, logo, signature and bilty number series
- Importing your parties, drivers, trucks and past trips from Excel
- Designing your own bilty, invoice or trip bill format
- Configuring email so documents go out from your own address
- Adding staff users and setting what each of them can do
- Anything that is not working the way you expect it to
If your issue is not being resolved
Email us with "Escalation" in the subject line. Escalations are reviewed within 24 hours.
Frequently asked questions
I forgot my password — what now?
Self-service password reset is not available yet. Call or message us from your registered mobile number — once we verify it, we will reset it for you immediately.
How do I add staff?
Open the Users page, press "Add User", and enter their name and mobile number. Permissions are set per user, controlling what they can view, add, edit and delete.
Where do my logo and signature go?
Upload them on your Profile page. From then on they appear automatically on every bilty and invoice.
Is there a separate mobile app?
Not yet. The website works fully in your phone browser. In Chrome you can use "Add to Home Screen" to get an app-like icon.