Delete your TransportMaster account
Ask us and we delete your account and your business records. This page tells you how to ask, what goes, and how long it takes.
How to ask for deletion
Send us a message from the mobile number your TransportMaster account is registered with. Use either of these:
- WhatsApp — +91 93183 01956
- Email — support@transportmaster.in
What to write
Three lines are enough. We need them to be sure the request is really from you:
- The mobile number your account is registered with
- Your company name as it appears in the app
- The words: please delete my account and all my data
What happens next
- We reply within one working day to confirm it is you
- Once you confirm, the account is deleted within 7 days
- We tell you when it is done
- After that nobody — including us — can open the account or see the data
What is deleted and what is kept
| Data | What happens | When |
|---|---|---|
| Your login — name, mobile number, email, password | Deleted | Within 7 days |
| Your company details — address, GST, PAN, logo, signature | Deleted | Within 7 days |
| Your business records — parties, suppliers, trucks, drivers, trips, bilties, ledgers, payments, expenses, PODs | Deleted | Within 7 days |
| Your staff logins under the account | Deleted | Within 7 days |
| Copies inside our encrypted backups | Removed as old backups age out | Within 30 days |
| Payment receipts we are required to keep by Indian tax law | Kept | As long as the law requires |
The payment receipts are the only thing we keep. They hold the invoice number, the amount and the date of what you paid us for the subscription — nothing about your parties, trips or ledgers. We are not allowed to delete those earlier than the law says.
Take your data out first
Deletion cannot be undone, so take a copy before you ask. Every report in the app downloads as an Excel file — trips, parties, suppliers, ledgers, payments and expenses. Download what you want to keep while the account is still open.
Once the account is deleted we cannot bring any of it back, even if you ask the next day.
If you only want to stop paying
You do not have to delete anything. Just stop renewing — the account becomes read-only when the subscription ends, and your records stay as they are. You can come back later and carry on.
Delete the account only when you are sure you will never need the records again.
Frequently asked questions
How long does deletion take?
The account and all your business records are deleted within 7 days of you confirming the request. Copies inside our encrypted backups are gone within 30 days as old backups age out.
Can I get my data back after deletion?
No. Deletion is final. Download the Excel reports you want to keep before you ask us to delete the account.
Do you keep anything after deleting my account?
Only the payment receipts for the subscription you paid us, because Indian tax law requires us to keep them. They contain the invoice number, the amount and the date — nothing about your parties, trips or ledgers.
Can I delete just some of my data instead?
Yes. You can delete individual trips, parties, suppliers and payments inside the app yourself — only the account owner can delete. Write to us only when you want the whole account gone.
What happens to my staff members' logins?
They are deleted with the account. Staff logins exist only inside your account and cannot be moved anywhere else.
Who can ask for deletion?
Only the account owner, from the mobile number the account is registered with. We confirm it is you before deleting anything, because deletion cannot be undone.
Privacy policy — what we store and why · Support and help
Questions? Talk to us before you delete